The complete terms of ordering from Vitamet.

These Terms of Service ("Terms") form a binding agreement between you and Vitamet Clinical Formulations, Inc., a Delaware corporation with its principal place of business at 6507 Jester Blvd 510Q, Austin, TX 78750, United States ("Vitamet," "we," "us," "our").

By creating an account, building a formulation, placing an order, or otherwise using vitamet.com or any related service (collectively, the "Service"), you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, do not use the Service.

Vitamet operates a U.S. dietary supplement manufacturing facility, registered with the U.S. Food and Drug Administration (FDA) under Section 415 of the Federal Food, Drug, and Cosmetic Act and operating under 21 CFR Part 111 current Good Manufacturing Practice (cGMP) regulations.

Vitamet manufactures dietary supplements, as that term is defined in 21 U.S.C. § 321(ff). We are not a compounding pharmacy as defined under Sections 503A or 503B of the FD&C Act. We do not manufacture, dispense, or sell prescription or over-the-counter drugs.

Our individualized formulations are dietary supplements prepared at the request of the individual customer or, where applicable, at the direction of a licensed healthcare provider. They are not custom-compounded drugs and are not intended to replace any medication.

Nothing on the Service, including page content, intake forms, builder recommendations, ingredient descriptions, and communications with our pharmacy team, constitutes medical advice, diagnosis, or treatment. The Service is not a substitute for the advice of a licensed physician.

Always consult a licensed healthcare provider before starting, stopping, or changing any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.* (21 U.S.C. § 343(r)(6).)

You must be at least 18 years old, a resident of one of the 50 United States or the District of Columbia, and legally able to enter into a binding contract to use the Service.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security [at] vitamet.com if you suspect unauthorized access.

We may suspend or terminate your account if we determine, in our reasonable discretion, that you have violated these Terms, provided false information, or used the Service in a manner that creates risk to you, to us, or to other customers.

Every order is reviewed by a licensed Vitamet pharmacist before production begins. The pharmacist may approve, modify, hold, or decline any formulation in their professional judgment, including for safety, regulatory, or supply reasons.

We may decline to manufacture any formulation that exceeds our internal safe-upper-limit tables, that lacks a required physician signature, that contains an ingredient on our published X-list, or that the pharmacist reasonably believes poses a risk to the patient.

If your formulation is modified or declined, we will notify you and either issue a full refund or, with your consent, manufacture an adjusted version.

All prices are quoted in U.S. dollars and are exclusive of applicable taxes, which are added at checkout where required by law.

Placing an order is an offer to purchase. Your offer is accepted, and a contract is formed, only when we send a production confirmation email after pharmacist review. We may decline any order before that point for any lawful reason.

Payment is processed by Stripe, Inc. By providing payment information, you authorize us and Stripe to charge the payment method for the total amount of your order, including taxes and shipping. You represent that you are authorized to use the payment method provided.

Subscription orders are billed at the cadence you select. You may pause, modify, or cancel a subscription at any time before the next production cycle by signing into your account or emailing care [at] vitamet.com.

We reserve the right to correct pricing or product information errors on the Service at any time. If a pricing error affects your order, we will notify you and allow you to confirm the corrected order or cancel for a full refund before production begins.

Production typically begins within 1–2 business days after pharmacist approval. Manufacturing and quality release take an additional 5–8 business days. Bottles ship from Austin, Texas via UPS or USPS Priority Mail.

Estimated delivery is 2–6 business days within the continental United States after shipment, and 5–10 business days to Alaska, Hawaii, and U.S. territories. Tracking information is emailed when the package leaves our facility.

Risk of loss passes to you when the carrier confirms delivery to the address you provided. If a package is marked delivered but you did not receive it, contact us within 7 days and we will help open a carrier investigation.

We ship only to street addresses within the 50 United States, the District of Columbia, and U.S. military APO/FPO addresses. We do not currently ship internationally. We do not ship to PO boxes for orders that exceed standard carrier limits.

Pre-production: if you cancel before pharmacist approval, you receive a full refund within 5–7 business days, back to the original payment method.

Post-approval, pre-production: if you cancel after pharmacist approval but before production has begun, you receive a full refund less a 5% processing fee.

After production has begun: because every bottle is manufactured for one named individual to the exact milligram, finished and in-process formulations are non-refundable.

Damaged, defective, or out-of-spec product: if a bottle arrives damaged, fails our release specifications, or differs materially from the approved formulation, we will replace it or refund it in full at your option. Contact care [at] vitamet.com within 14 days of delivery with photos and your lot number.

Adverse reaction: if you experience an adverse reaction, stop using the product immediately and consult your healthcare provider. Notify us at care [at] vitamet.com. We will issue a refund for the unused portion of the bottle and log the event in our adverse-event file as required by law.

Refunds are issued to the original payment method within 5–10 business days after we approve them. We do not issue cash refunds.

If you have a problem with an order, please contact care [at] vitamet.com before initiating a chargeback with your card issuer. Most issues can be resolved within 1–2 business days.

Initiating a chargeback for a legitimate, fulfilled order without first attempting to resolve the matter with us may be considered a breach of these Terms. We reserve the right to dispute fraudulent chargebacks and to recover costs through a collections process where appropriate.

If a chargeback is filed and later resolved in our favor, we may suspend your account and restrict future orders.

You agree not to: (a) misrepresent your identity, age, residency, or health information; (b) order products on behalf of another adult without their informed consent, or on behalf of any minor; (c) resell, repackage, or relabel Vitamet products without our prior written consent; (d) use the Service to harvest data, scrape content, reverse-engineer our software, or test our security without authorization; (e) interfere with the operation of the Service or attempt to gain unauthorized access to any part of it; or (f) use the Service in violation of any applicable law, including export control or sanctions law.

We may report serious misuse to law enforcement and may seek injunctive relief, damages, and recovery of legal fees.

You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive U.S. sanctions, and that you are not listed on any U.S. government list of prohibited or restricted parties (including OFAC's SDN list).

If we determine, before or after order placement, that fulfilling your order would violate U.S. export or sanctions law, we will cancel the order and refund any payment made.

The Vitamet name, logo, website design, builder, ingredient catalog descriptions, and educational content are owned by Vitamet or our licensors and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use in connection with ordering and managing your Vitamet supplements.

Your formulation is yours. On written request to care [at] vitamet.com we will provide your master formula record so you may take it to another lab. We retain the right to the proprietary algorithms and processes used to generate, review, and manufacture formulations.

If you submit reviews, testimonials, photographs, or other content to the Service, you grant Vitamet a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display that content in connection with our business, with attribution where reasonable.

You represent that you own or have the necessary rights to any content you submit, and that the content is accurate and does not violate any third-party right.

We may remove user content that we believe is inaccurate, unlawful, or contrary to our community standards.

Except as expressly set out in these Terms, the Service and all products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that any specific health outcome will result from the use of our products. Individual results vary and depend on many factors outside our control.

Nothing in this section limits any warranty that cannot be excluded under applicable law (including the implied warranty of merchantability under the Uniform Commercial Code where it cannot be disclaimed).

To the maximum extent permitted by law, Vitamet, its officers, directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of the Service or any product.

Vitamet's aggregate liability for any claim arising out of or relating to the Service or any product is limited to the greater of (a) the amount you paid for the specific product giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations above apply to the fullest extent permitted by law and nothing in these Terms limits liability for fraud, gross negligence, or willful misconduct.

You agree to defend, indemnify, and hold harmless Vitamet from any third-party claim, demand, loss, damage, or expense (including reasonable attorneys' fees) arising out of or related to (a) your breach of these Terms, (b) your misuse of the Service, (c) your violation of any law or third-party right, or (d) any false or misleading information you provided in your account or intake.

Informal resolution: before filing any formal claim, you agree to first contact us at legal [at] vitamet.com with a written description of the dispute and your contact information. We will attempt to resolve the matter informally within 60 days of receipt.

Binding arbitration: if the dispute is not resolved within 60 days, you and Vitamet agree to resolve any dispute arising out of or relating to these Terms or the Service exclusively by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will take place in Travis County, Texas, or remotely at your election. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

Class action waiver: you and Vitamet each waive any right to a jury trial and any right to participate in a class action, collective action, or representative proceeding against the other.

Exceptions: either party may bring a claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court for misuse of intellectual property or confidential information.

Opt-out: you may opt out of this arbitration provision by sending written notice to legal [at] vitamet.com within 30 days of first accepting these Terms.

These Terms are governed by the laws of the State of Colorado and, where applicable, the laws of the United States, without regard to conflict-of-laws principles.

Subject to Section 17, any action that is not subject to arbitration will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

You may stop using the Service and close your account at any time by emailing care [at] vitamet.com.

We may suspend or terminate your access to the Service immediately, with or without notice, for any breach of these Terms, suspected fraud, or to comply with law. On termination, sections of these Terms that by their nature should survive (including Sections 8, 9, 12–18, and 20) will survive.

We may update these Terms from time to time. The "Effective" and "Last updated" dates at the top of this page reflect the most recent revision.

If we make material changes, we will notify registered account holders by email at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Entire agreement: these Terms, together with the Privacy Policy and any order-specific terms we provide at checkout, constitute the entire agreement between you and Vitamet regarding the Service and supersede any prior agreement.

Severability: if any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

No waiver: our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure: neither party is liable for any delay or failure to perform caused by events outside its reasonable control, including natural disasters, supplier failures, carrier strikes, war, terrorism, pandemics, or government action.

Notices to Vitamet must be sent to legal [at] vitamet.com and to our postal address. Notices to you will be sent to the email address on file.

Vitamet Clinical Formulations, Inc. · 6507 Jester Blvd 510Q · Austin, TX 78750 · United States.

Customer care: care [at] vitamet.com · +1 504 [dot] 261 [dot] 7222 (Mon–Fri, 9:00 a.m. – 5:00 p.m. CT).

Legal notices: legal [at] vitamet.com.

Privacy requests: privacy [at] vitamet.com.

Security: security [at] vitamet.com.