Plain answers to careful questions.
Everything we get asked most often, answered without marketing fluff. If something isn't here, email us at contact [at] vitamet.com, we'd rather over-explain than under-explain.
How is Vitamet different from a 'custom multivitamin' brand?+
Most 'custom' brands assemble pre-made pills from a fixed catalog of fixed doses. Vitamet weighs each active ingredient by hand, to the milligram, for your specific bottle. It is one production run for one named patient.
Is Vitamet a compounding pharmacy?+
No. Compounding pharmacies (503A and 503B facilities) make prescription drugs. Vitamet is a U.S. dietary supplement manufacturing facility registered with the FDA under Section 415 of the FD&C Act and operating under 21 CFR Part 111 cGMP. We make individualized dietary supplements, not drugs.
Does that mean Vitamet is 'FDA-approved'?+
No supplement is FDA-approved, under DSHEA, the FDA does not approve dietary supplement products before sale. Anyone using the phrase 'FDA-approved supplement' is misusing the term. What is true: our facility is FDA-registered and inspected against the cGMP regulations the FDA enforces for supplements.
Can my doctor send a formula directly?+
Yes. Licensed physicians, NDs, NPs, RDs, and PharmDs can submit per-patient protocols through our clinical portal. The bottle is formulated, labeled with the patient's name and the provider's practice, and shipped direct to the patient with a Certificate of Analysis.
What's on the Certificate of Analysis?+
Identity (confirms each ingredient is what it claims to be), potency against label claim, heavy-metals testing (lead, arsenic, cadmium, mercury per USP <232>/<233>), and microbial limits (total aerobic count, yeast and mold, Salmonella, E. coli). Each line shows the method, the spec, the actual measurement, and pass/fail.
Who decides the milligrams?+
You do, or your physician does. Our pharmacist then reviews the formulation against published upper tolerable intake levels (NIH ODS), known interactions, and any disclosed contraindications, and signs off before production begins.
How many ingredients fit in one capsule?+
Depending on the density of each powder, a size 00 plant-derived HPMC capsule typically holds five to twelve actives at clinically useful doses. If your formula is larger, we split it across two capsules or two daily doses.
What's in the capsule shell? Fillers?+
Just the capsule. Our capsules are plant-derived HPMC (no gelatin). We do not add magnesium stearate, silicon dioxide, titanium dioxide, dyes, or sweeteners unless a specific formula requires a flow agent for stability, and if it does, you'll see it on the COA.
What is the minimum order?+
Formulations are produced in 30, 60, or 90-day supplies so your specific blend stays within its peak potency window. There is no contract, every reorder triggers a fresh production run and a fresh pharmacist review.
Can I change my formula between orders?+
Yes. Because we have no inventory, every reorder is a new build. Adjust a dose, add an ingredient, drop one, pharmacist review runs again and you receive a new COA.
Where do you source ingredients?+
Pharmaceutical-grade actives from vetted U.S.-based distributors. Every incoming lot is identity-tested before entering production, as required by 21 CFR § 111.75. We maintain documented chain of custody from supplier to your bottle.
Are the formulas allergen-free?+
Our facility produces formulations free of the nine major food allergens (milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans, sesame). If you have a specific allergy not on that list, tell us during formulation and we'll confirm before production.