Accessibility

The site should work for every patient.

A description of the standards Vitamet designs and tests against, the assistive technologies we use in QA, our current known limitations, and how to report a barrier. Last updated June 21, 2026.

Our commitment

  • Vitamet is committed to making our website, formulation builder, and physician portal usable by everyone, including people who rely on assistive technologies. We treat accessibility as a quality-of-care issue: a patient who cannot navigate our site cannot get the formulation they need.

Standard we target

  • We design and audit against the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the W3C. Where WCAG 2.2 introduces additional success criteria that apply to our interfaces, we adopt them on the next quarterly review cycle.
  • We design to the spirit of Section 508 of the U.S. Rehabilitation Act for our physician portal, which is used by practices that may be government-funded.

What we do

  • Semantic HTML and ARIA: every interactive control has a programmatically determinable name, role, and state.
  • Keyboard support: every flow, including the formulation builder, COA lookup, and checkout, can be completed without a mouse.
  • Color contrast: text and meaningful UI meet or exceed the WCAG 2.1 AA contrast ratios of 4.5:1 for body text and 3:1 for large text and UI components.
  • Motion: we do not use auto-playing video, parallax, or essential animation. Where motion is decorative, it respects the `prefers-reduced-motion` media query.
  • Forms: every form field has a visible label, an accessible error message, and a logical tab order. We avoid placeholder-only labels.
  • Images: meaningful images carry descriptive alt text; decorative images are marked with empty alt.
  • Documents: PDFs we publish (Certificates of Analysis, brand assets) are tagged for screen-reader navigation.

How we test

  • Automated scans: axe-core and Lighthouse run on every pull request through our CI pipeline.
  • Manual keyboard testing: every release is walked through with the keyboard alone.
  • Screen reader testing: monthly with VoiceOver (macOS, iOS) and NVDA (Windows) against critical flows.
  • Annual third-party audit: an independent accessibility consultant audits the full site against WCAG 2.1 AA each calendar year. The most recent audit completed in February 2026.
  • User feedback: every report we receive is logged, triaged within 5 business days, and fixed within 30 days for material barriers.

Known limitations

  • We list known limitations openly because pretending they do not exist is the bigger accessibility failure.
  • Certificates of Analysis: PDF rendering of long tables can be difficult with some screen-reader and browser combinations. The same data is available in HTML on the COA lookup page; we recommend that route for screen-reader users.
  • Third-party content: where we embed third-party media (e.g., supplier provenance videos), the underlying media player's accessibility is determined by the provider.

Report a barrier

  • If you encounter content or functionality that is not accessible to you, please tell us. We will respond within 5 business days and provide an alternative way to access the information while we fix the underlying issue.
  • Email accessibility [at] vitamet.com with: the page URL, the assistive technology and browser you were using, and a description of what went wrong. Screenshots or screen recordings are appreciated but not required.
  • If you prefer to call, our accessibility coordinator is reachable at +1 504 [dot] 261 [dot] 7222, Monday–Friday, 9:00 a.m. – 5:00 p.m. Central Time.

Need this page in another format?

We can provide a plain-text or large-print version on request. Email accessibility@vitamet.com or see our contact page for other channels.